Frequently Asked Questions

Questions?We've got answers.

Learn more about InstiPays, how payment collection works, pricing, security, and what you need to get started.

Payments

Payment methods, processing, transactions, and fees.

6 questions

Collections

Billing, balances, reconciliation, and reporting.

5 questions

Security

Access control, transaction records, and security.

2 questions

Organizations

Accounts, users, integrations, and implementation.

7 questions

FAQ

Everything you need to know about InstiPays.

Still have questions? If you don't find what you're looking for, our team is ready to help.

01

What is InstiPays?

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InstiPays is a payment collection and management platform designed for schools, universities, training centers, and organizations. It helps manage billing, payment collection, transaction records, reconciliation, and settlement information in one place.

02

Who is InstiPays for?

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InstiPays is designed for institutions and organizations that collect payments from students, participants, members, customers, or other payers. This includes schools and universities, training centers, associations, clubs, and other organizations with recurring or one-time collections.

03

Is InstiPays a payment gateway?

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InstiPays focuses on payment collection and management. Payment processing can be connected to supported payment providers or channels, while InstiPays manages the institution's billing, transaction records, reconciliation, and collection workflow.

04

How does InstiPays work?

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An institution or organization sets up its accounts, customers, students, or members and manages their applicable charges. A payer can then view their outstanding balance and complete a payment through an available payment channel. InstiPays records the transaction and provides collection and reconciliation information to the institution.

05

What types of payments can we collect?

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The platform can be used for different types of institutional or organizational charges, such as tuition, enrollment fees, training fees, membership dues, event registrations, certification fees, activities, services, and other configured charges.

06

Can we upload existing balances?

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InstiPays can be designed to support importing existing customer, student, member, billing, or balance information so organizations can transition from existing spreadsheets or systems into a more organized collection workflow.

07

Can students or members see what they owe?

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Yes. The payment experience can provide a clear view of outstanding balances and individual charges so the payer can understand what they are paying before completing a transaction.

08

Can payers see their payment history?

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Payment history can be recorded and made available through the appropriate account or payment experience, depending on the organization's configuration and access permissions.

09

What payment methods are supported?

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Available payment methods depend on the payment providers and channels connected to the InstiPays implementation. The platform is designed to work with supported online payment channels rather than limiting an institution to a single payment method.

10

Does InstiPays process the money itself?

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Payment processing and fund movement depend on the connected payment provider. InstiPays manages the collection workflow and transaction information, while the applicable payment provider handles payment processing according to its own terms and requirements.

11

How much does InstiPays cost?

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The current pricing model is ₱5 per successful transaction. Applicable payment provider or payment-channel fees are separate. Organizations with specific transaction-volume requirements can contact InstiPays to discuss their needs.

12

Are there monthly subscription fees?

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The current pricing model is centered on a transaction-based platform fee. If additional plans or subscription options become available, pricing information will be updated accordingly.

13

Are payment provider fees included in the ₱5 fee?

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No. The ₱5 amount represents the InstiPays platform fee. Payment provider or payment-channel charges may apply separately depending on the selected payment method and provider.

14

How are payments reconciled?

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InstiPays is designed to associate payment transactions with the appropriate customer, student, member, or billing record. This gives administrative and finance teams organized information they can use when reconciling collections.

15

Can we track outstanding balances?

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Yes. Organizations can use InstiPays to monitor outstanding balances and payment activity, helping administrative teams identify which accounts have been paid and which still have amounts due.

16

Can we generate collection reports?

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InstiPays is designed to provide collection and transaction information that organizations can use for monitoring, reconciliation, and reporting.

17

Can different staff members have different access?

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Yes. InstiPays is designed with role-based access in mind so organizations can provide appropriate access to administrators, finance personnel, collection staff, and other authorized users.

18

How does InstiPays protect payment information?

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InstiPays is designed with security-focused practices such as authentication, access controls, and protected transaction records. Payment processing may be handled by external payment providers, which have their own security controls and requirements.

19

Can InstiPays integrate with our existing system?

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Integration depends on the existing system and its available interfaces. InstiPays can be designed to work with APIs, data imports, and other supported integration methods where appropriate.

20

Can InstiPays be customized for our organization?

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Yes. Different institutions and organizations have different billing structures, workflows, and reporting requirements. InstiPays can be configured or extended based on the organization's operational needs and implementation requirements.

21

How do we get started?

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Start by talking to the InstiPays team about your organization, payment workflow, and collection requirements. We can then discuss the appropriate setup and implementation approach.

Still Curious?

See how InstiPays brings the pieces together.

From billing and payment collection to reconciliation and settlement tracking, see how the InstiPays workflow can fit into your organization.

See How It Works

Institution or Organization

Manage customers, students, or members.

Billing

Create and manage charges and balances.

Payment

Customer completes an online payment.

Reconciliation

Payment is recorded and matched to the account.

Settlement & Reporting

Track collections and settlement information.

Security is part of the foundation.

InstiPays is designed with access control and protection of transaction information in mind.

Secure authentication
Role-based access
Protected transaction records
Organized payment history
Learn more about security

Need More Information?

Have a question we didn't answer?

Tell us about your organization and your payment collection workflow. We'll be happy to discuss how InstiPays can help.